If you wish to exchange a product you have purchased, you may do so within 14 calendar days fromthe date you received it, by following the instructions below:
For hygiene reasons and in accordance with applicable legislation, swimwear and bodysuits are not accepted for exchange or refund if the protective hygiene sticker has been removed or altered and/or if the item has been worn.
Exchanges or returns are accepted only if:
The product has not been worn, washed, or used.
It is in its original condition, with all tags and the protective hygiene sticker intact.
It is accompanied by the receipt or proof of purchase.
Exchanges/returns are not accepted for products discounted by more than 50%, except for a size change only, subject to availability.
In the case of a defective product or incorrect item shipment, please contact us within 48 hours of receipt so that a replacement can be arranged at no additional cost.
Shipping costs for exchanges or returns are borne by the customer, unless the return is due to an error on the part of the company.
The company reserves the right to refuse an exchange or return if the above conditions are not met.
Return Procedure
You will need to complete the RETURN FORM. Please fill out the return request form here so that we can refund the amount paid for the returned products. The initial shipping and cash-on-delivery costs are non-refundable.
The refund will be processed using the same payment method selected for your original order.
EXCHANGE INSTRUCTIONS
1. Complete the exchange form with the products you wish to exchange and send it to
return@byseabee.com
2. Wait for our email confirmation regarding the availability of the requested products.
3. Once you receive our confirmation email that the desired products are available, you will need to send the item(s) back by contacting ACS courier. The cost will be deducted from the total refund amount. All items must be in their original condition and packaging and sent to the following address: Company Address
4. Upon receipt of the item(s) you wish to exchange, we will send the new product(s) to your original shipping address at our expense.
5. If you choose to return your items using a courier company other than ACS, the return shipping costs will be borne by you.
IMPORTANT
For European countries, shipping and reshipping costs, as well as any applicable taxes and customs duties, are borne entirely by the customer.
In the case of a product return / withdrawal, a €3 fee will be deducted from the total refund amount.
If the return conditions are not met, the products will be returned to the customer at their own expense. If the return is not due to the company’s fault and is nevertheless sent with charges payable by the recipient, the amount of €3 will be withheld for returns within Greece.